X. Callback service

1. Description and extent of data processing

We offer a callback request service on our website.

If a user uses this option, the data entered in the input screen shall be transferred to us and stored. This data includes:

  1. The user’s IP address
  2. Date and time of registration
  3. Title
  4. First name and surname
  5. Contact details, such as email address and phone number
  6. User notification

The data is processed in line with the legal conditions on processing the request.

Data is only used to send further information and offers relating to HÜPPE products and services with your consent, which can be confirmed during the contact send process.


2. Legal basis for data processing

The legal basis for data processing, provided that the user has given their consent to this effect, is Art. 6, Para. 1, lit. a of the GDPR.


3. Purpose of data processing

We process personal data from the input screen to process and carry out the requested callback service. If the user has given their express consent to this effect, we also use the data to provide information about HÜPPE products and services.

The other personal data processed during the sending process is used to prevent misuse of the contact form and to ensure the security of our IT systems.

Your data shall not be disclosed to third parties.


4. Duration of storage

The data shall be deleted as soon as it is no longer required to achieve the purpose for which it was collected. For the personal data from the contact form’s input screen and the data sent by email, this is the case when the respective conversation with the user has ended. The conversation is ended when the circumstances indicate that the situation concerned has been conclusively clarified and the user has no further interest in a HÜPPE product or service.